Privacy Policy

PRIVACY POLICY

EaseInfra

Effective Date: 1st – February – 2026

1. INTRODUCTION

EaseInfra ("Company", "we", "us", or "our") is committed to protecting the privacy and security of personal and business data collected through our Platform. This Privacy Policy describes how we collect, use, store, share, and protect your information when you access or use our website, mobile application, and related services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the Platform immediately.

2. INFORMATION WE COLLECT

We collect various types of information to provide, maintain, and improve our services. The categories of information we collect include:

2.1 Business Information

When you register as a user or update your profile, we collect:

Full legal company name and trade name
Registered business address and operating locations
Goods and Services Tax Identification Number (GSTIN)
Business registration documents and certifications
Industry classification and product categories
Contact person name and designation

2.2 Personal Contact Information

Email address (primary and alternate)
Mobile number and landline number
WhatsApp or other messaging contact details

2.3 Account and Authentication Data

Username and password (encrypted)
Security questions and answers
Two-factor authentication credentials (if enabled)
Account preferences and settings

2.4 Transaction and Subscription Data

Subscription plan selection and billing cycle
Payment information processed through our payment gateway (we do not store complete card or banking details)
Transaction history, invoices, and receipts
Lead usage and enquiry history

2.5 Usage and Technical Data

IP address and geolocation data
Device type, operating system, and browser information
Pages visited, time spent, and navigation patterns
Clicks, searches, and interactions with listings
Cookies and similar tracking technologies (see Section 6)
Error logs and diagnostic information

2.6 Communications and Feedback

Messages sent through the Platform's enquiry system
Customer support interactions and correspondence
Survey responses and feedback
Reviews and ratings (if applicable)

2.7 Publicly Available Information

Information sourced from public business directories
Industry reports and market data
Publicly disclosed company information

3. HOW WE COLLECT INFORMATION

We collect information through the following methods:

3.1 Direct Collection

When you register, create an account, or update your profile
When you subscribe to a plan or make a payment
When you submit enquiries, bids, or contact sellers/buyers
When you communicate with our support team

3.2 Automated Collection

Through cookies, web beacons, and analytics tools
Via log files that record Platform usage and technical data
Through third-party integrations and plugins

3.3 Third-Party Sources

From payment processors (transaction confirmation data)
From business verification services
From publicly available databases and registries

4. HOW WE USE YOUR INFORMATION

We use the information collected for the following purposes:

4.1 Platform Operations and Service Delivery

To create, maintain, and manage your account
To provide access to Platform features based on your subscription plan
To facilitate connections and communications between buyers and sellers
To process payments and manage billing
To deliver guaranteed leads and enquiry notifications

4.2 Personalization and Enhancement

To customize your user experience and recommend relevant listings
To display targeted product categories and market insights
To provide analytics and performance dashboards

4.3 Communication

To send transactional emails and notifications (order confirmations, subscription renewals, lead alerts)
To provide customer support and respond to enquiries
To send Platform updates, feature announcements, and policy changes
To deliver promotional offers and marketing communications (with your consent)

4.4 Security and Fraud Prevention

To verify user identity and business legitimacy
To detect, prevent, and investigate fraudulent activity, spam, or abuse
To enforce our Terms of Use and protect Platform integrity

4.5 Analytics and Improvement

To analyze usage patterns and user behavior
To improve Platform functionality, design, and performance
To develop new features and services

4.6 Legal Compliance

To comply with applicable laws, regulations, and legal processes
To respond to lawful requests from government authorities
To protect our legal rights and interests

5. DATA SHARING AND DISCLOSURE

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

5.1 With Other Platform Users

Buyer-Seller Connections: When you submit an enquiry or bid, your contact information (name, email, phone) may be shared with the seller to facilitate communication and transactions.
Public Listings: Business information you choose to make public (company name, products, location) will be visible to other users.

5.2 With Service Providers

We may share information with trusted third-party service providers who assist us in operating the Platform, including:

Payment processors (Razorpay)
Cloud hosting and data storage providers
Email and SMS communication services
Analytics and performance monitoring tools
Customer support platforms

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.3 For Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

5.4 For Legal and Safety Reasons

We may disclose your information when required by law or when we believe, in good faith, that disclosure is necessary to:

Comply with legal obligations, court orders, or government requests
Enforce our Terms of Use or other policies
Protect the rights, property, or safety of EaseInfra, our users, or the public
Detect, prevent, or address fraud, security, or technical issues

5.5 With Your Consent

We may share your information with third parties when you provide explicit consent for such sharing.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help us recognize your device and remember your preferences.

6.2 Types of Cookies We Use

Essential Cookies: Required for the Platform to function properly (e.g., session management, authentication)
Analytics Cookies: Help us understand how users interact with the Platform (e.g., Google Analytics)
Functional Cookies: Enable personalized features and preferences
Advertising Cookies: Used to deliver relevant advertisements (if applicable)

6.3 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling certain cookies may limit your ability to use some Platform features.

6.4 Third-Party Cookies

Some third-party services integrated into the Platform (such as payment gateways or analytics tools) may set their own cookies. We do not control these cookies and recommend reviewing the privacy policies of these third parties.

7. DATA SECURITY

7.1 Security Measures

We implement industry-standard administrative, technical, and physical safeguards to protect your information, including:

Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS protocols
Access Controls: Restricted access to personal data on a need-to-know basis
Secure Storage: Data is stored on secure servers with regular backups
Monitoring: Continuous monitoring for suspicious activity and security threats
Regular Audits: Periodic security assessments and vulnerability testing

7.2 Payment Security

Payment information (card details, UPI, net banking) is processed securely by Razorpay, a PCI-DSS compliant payment gateway. EaseInfra does not store complete payment credentials on our servers.

7.3 Limitations

While we take reasonable measures to protect your data, no system is completely secure. We cannot guarantee absolute security and are not liable for unauthorized access resulting from circumstances beyond our control.

7.4 User Responsibility

You are responsible for maintaining the confidentiality of your account credentials. We recommend using strong, unique passwords and enabling two-factor authentication where available.

8. DATA RETENTION

8.1 Retention Period

We retain your information for as long as necessary to:

Provide the Platform and fulfill the purposes outlined in this Policy
Comply with legal, regulatory, tax, and accounting obligations
Resolve disputes and enforce our agreements
Maintain business records and analytics

8.2 Account Deletion

When you close your account or request deletion of your data, we will:

Deactivate your account.
Retain certain information as required by law or for legitimate business purposes (e.g., transaction records, compliance documentation)
Anonymize or aggregate data that no longer identifies you personally

9. YOUR RIGHTS AND CHOICES

Depending on your location and applicable laws, you may have the following rights:

9.1 Access and Correction

Request access to the personal information we hold about you
Update or correct inaccurate or incomplete information through your account settings or by contacting us

9.2 Data Deletion

Request deletion of your personal data, subject to legal and contractual obligations
Note that deletion may result in loss of access to the Platform and its features

9.3 Data Portability

Request a copy of your data in a structured, commonly used format (where technically feasible)

9.4 Objection and Restriction

Object to certain types of data processing (e.g., marketing communications)
Request restriction of processing under specific circumstances

9.5 Opt-Out of Communications

Note that you cannot opt-out of transactional or service-related communications (e.g., subscription confirmations, security alerts)

9.6 Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time (this does not affect the lawfulness of processing prior to withdrawal)

9.7 Exercising Your Rights

To exercise any of these rights, please contact us at [Insert support email]. We will respond to your request within a reasonable timeframe as required by applicable law.

10. CHILDREN'S PRIVACY

10.1 Age Restriction

The Platform is intended exclusively for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10.2 Parental Notice

If we become aware that we have inadvertently collected information from a minor, we will take steps to delete such information promptly. If you believe we have collected information from a minor, please contact us immediately.

11. INTERNATIONAL DATA TRANSFERS

11.1 Data Location

Your information may be stored and processed in India or other countries where EaseInfra or its service providers operate.

11.2 Cross-Border Transfers

If your data is transferred outside India, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. THIRD-PARTY LINKS AND SERVICES

12.1 External Links

The Platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.

12.2 Third-Party Integrations

Certain features may integrate with third-party services (e.g., payment gateways, analytics tools). Your use of these services is governed by their respective terms and privacy policies.

13. CHANGES TO THIS PRIVACY POLICY

13.1 Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. Any updates will be posted on this page with a revised "Effective Date."

13.2 Notification

For material changes, we will provide notice through the Platform, email, or other appropriate means. Your continued use of the Platform after such notice constitutes acceptance of the revised Privacy Policy.

13.3 Review

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

EaseInfra

Email: [email protected]

Phone: +91 9667669431

Address: Plot No. 249 D, 6th Floor, Phase-IV Udyog Vihar, Industrial Complex,

Dundahera, Gurgaon, Haryana-122016

Data Protection Officer (if applicable):

Lovekesh Anand

15. GRIEVANCE REDRESSAL

In accordance with applicable laws, we have appointed a Grievance Officer to address privacy-related concerns:

Grievance Officer:

Name: Ajitesh Vedhera

Email: [email protected]

Phone: +91 8920598504

The Grievance Officer will acknowledge complaints within [X] business days and aim to resolve them within [X] business days.

Last Updated: 1st – February – 2026